Terms of Service
Version: 12 November 2026
Our agreement
These Terms are between Rori Hinds trading as Practice, at Flat 13, Grand Union Building, 55 Northgate Street, Leicester, LE3 5BZ, United Kingdom, and the business customer identified in the account or order. Practice provides AI-assisted work, saved artefacts and client administration tools. It is offered for business and professional purposes. You must have authority to act for the business and be at least 18.
The pricing and order details, these Terms and our Data Processing Agreement form the agreement. Our Privacy Policy explains our handling of personal information. These Terms apply when you expressly accept them for your business; publication alone does not record acceptance for an existing account.
Using Practice
Keep account access secure and provide accurate information. Only upload or connect information you are entitled to use. Workspace administrators must manage team permissions appropriately. You are responsible for lawful instructions, client notices, recipient permissions and communications sent through your account.
Do not use Practice for unlawful activity, spam, fraud, infringement, unauthorised access or attempts to defeat security or usage controls. Do not include unnecessary passwords, credentials or highly sensitive information. Specially regulated, children's or high-risk uses require a separate written arrangement. Practice is not an emergency service.
Your content and AI work
You retain your rights in material you provide. You grant us the rights necessary to process it and use authorised suppliers to provide the service. As between you and Practice, you may use the outputs for your business; we assign to you any transferable rights we hold in them, subject to third-party rights. This does not guarantee copyright protection, accuracy, exclusivity or that an output is free of third-party material.
Review facts, calculations, sources, layout, rights and suitability before relying on or sharing AI work. AI output is not a substitute for qualified legal, financial, medical or other professional advice. Results may be inaccurate, incomplete or similar to other users' results.
Practice uses external AI providers. Standard chat and follow-up suggestions use DeepSeek models hosted by DeepInfra; suggestions may use a short conversation excerpt even when Advanced is selected. Advanced chat uses Anthropic. The Privacy Policy explains the providers' data-use and retention rules. This disclosure does not waive either party's data-protection obligations or authorise processing beyond applicable law and our Data Processing Agreement.
Your instructions and enabled automations can cause external actions, including sending messages, publishing work and scheduled activity. Check recipients and settings. An email provider accepting a message does not guarantee inbox delivery. Where an action's outcome is uncertain, check its saved state before repeating it.
Plans, trials and credits
Prices, seat counts, included credits, billing frequency and applicable taxes are shown before purchase. Workspace credits are shared. Current details are on Pricing and Help.
An eligible card-backed trial converts to the selected paid plan at its end unless cancelled. Using all trial credits does not itself start paid billing early. Top-ups are separate purchases. Paid credits roll over; trial credits expire at the original trial end date.
Usage charges depend on the model and tools used. Incurred usage can be charged when work needs revision or is interrupted. An admitted run can finish with a negative credit balance and the next request may require more credits. Manual edits without AI do not incur AI usage charges. Account credit adjustments and cash refunds are different.
Subscriptions renew on the disclosed billing cycle until cancelled. Cancellation normally takes effect at the end of the paid period. Access then locks, while saved work is retained under our retention policy. A top-up alone does not restore expired subscription access. Review any prorated upgrade charge before confirming; scheduled downgrades take effect at renewal.
Our refund policy explains unused-credit refund windows, duplicate charges and service-failure review. Nothing in these Terms removes rights that cannot lawfully be excluded.
Your clients and connected services
You are responsible for your client engagements, invoices, published pages and communications. Practice is not a party to your contract with your client. Connected services and payment processors have their own terms. TEST or Sandbox transactions are not real payments.
Availability, support and ending the agreement
Availability and AI results are not guaranteed; features depend on third parties and may change. Keep copies of important work. Contact hello@practice.cx for support. No 24-hour response or uptime guarantee is included unless agreed.
We may restrict or suspend access where reasonably necessary for security, unlawful use, non-payment or material breach. Where appropriate, we will explain why and offer a reasonable opportunity to resolve the issue. If we discontinue a paid service, we will provide reasonable notice and address unused prepaid service fairly, subject to applicable law.
You may cancel renewal or request workspace closure. Cancellation, closure and erasure are different actions. The Privacy Policy and Data Processing Agreement explain export, deletion and records that must be retained.
Responsibility, changes and disputes
Each party remains responsible for its obligations under applicable law. Nothing excludes liability that cannot lawfully be excluded, including fraud or death or personal injury caused by negligence.
We will notify you before material changes to these Terms or recurring prices take effect and provide a reasonable opportunity to end future renewal where appropriate. Changes do not retrospectively remove rights for an earlier purchase.
Contact hello@practice.cx first about a concern. These Terms are governed by England and Wales, and disputes are subject to the courts of England and Wales, subject to mandatory applicable rights.